FAQ

WEBSITE ORIENTED QUESTIONS

How safe is your website? Can I shop with confidence?

Our website complies with industry standards through SSL (Secure Socket Layer) encryption, meaning personal information such as your name, address and password (if you have an account) are encrypted before they’re transferred from your computer to our website. You’ll also see a padlock symbol in your browser’s address bar that shows that the website is secure. We do NOT store any payment details such as credit or debit card numbers on our systems, and all payment processing is provided in a secure environment by our payment partner, Sage Pay, who conform to all PCI DSS compliance standards.

How do I get in touch with the Customer Services Team at Standley?

Our Customer Services Team is available between 9:00am and 5pm, Monday to Friday (excluding Bank Holidays in Denmark). You can either call us on +45 61 65 02 87 or send us an email to team@standley.dk

If your enquiry is related to an order you have placed, please make sure you include your Order Number on the email you send or you quote it to the Customer Services Advisor so we can deal with it efficiently.

Do you have a newsletter that I can sign up to?

Click on the ‘Subscribe on the front page’ box on the front page to subscribe to our newsletter and be kept up-to-date with new product launches. If later you want to stop receiving the newsletter just click on the ‘unsubscribe from the list’ link at the bottom of the emails we send you.

BROWSING AND BUYING

I’d like to buy one of your packs, but it’s currently out of stock. Can you let me know when it becomes available?

Subscribe to our email sign up to find out when we are back in stock or when we are launching any news on product etc. You can also send us an email to team@standley.dk to ask your questions.

If I buy from this website, can I pick it up from one of your dealer’s?

No. All orders placed on this website will be delivered to your chosen delivery address.

Can I come to your premises and pick up my order directly from you?

Unfortunately, we don’t use our facilities for this. All orders placed on this website will be delivered to your chosen delivery address.

If I add something to ‘My Bag’, does that mean it is reserved?

Until you proceed to Checkout, the item will remain available for someone else to buy.

I added a pack to ‘My Bag’ but it’s now unavailable. Can you let me know when it becomes available?

Yes. If you sign up for our email sign ups you will be able to follow our production and launch of new or relaunch of products. If you have any specific question or wishes please let us know on team@standley.dk . We would love to hear from you!

I added a pack to ‘My Bag’ and it’s no longer there. What’s happened?

There is most likely i bug in the system that was not able to register your request to add something to your basket. Try adding the item again and if you are still experiencing problem please let us know so that we can start working on the problem immediately. We might also be able to help you place the order for you 🙂

PAYMENT

Can I pay with mobilepay?

No, unfortunately we still haven’t made a deal with MobilePay for such a transaction yet. We are working on it and hoping it will be possible soon.

Is my transaction secure / Is it safe to pay for products on your website?

Yes, We have an https connection to make sure that all data is secure on our website. Please read more about here if you’re curious:
https://support.google.com/chrome/answer/95617?visit_id=636739952711575555-2623442259&p=ui_security_indicator&rd=1

SHIPPING AND DELIVERY

Do you offer worldwide shipping?

Yes, Horray! We ship worldwide!

Can you deliver to my work address?

We can deliver to any address! Just make sure that it is addressed to someone who is reliable to receive post, just in case of any misplacement.

Do you offer combined shipping?

Yes. When you order more than one item we send it all together.

SIGNING UP

How can I sign up to stay updated on what you’re up to at Standley?

It is super easy to sign up with your email address! We love to stay connected to you guys and hear what you think about our products! Sign up HERE.

Will you bombard me with emails if I Subscribe to you?

NO! We absolutely promise we won’t smash you guys with emails that no one ever reads. But we do you use your emails so that we can share what we are up to, how it’s going with our latest product. The reason we want you to subscribe and sign up to our newsletters is so that you guys can be the first to find out about new products, stay tuned on events and participate in the journey. It is super exciting times at Standley and we just would really love to share it with you. This journey could definitely not be possible without all of you guys!

How can I unsubscribe?

In our emails you will be able to find the unsubscribe option in the bottom of each email. But we would love for you to stay!
What would you guys like to see and hear from us? What is the content you prefer to read and look at? Before you unsubscribe, please send us an email and tell us! We want to know everything! 🙂
team@standley.dk

RETURNS

If I wish to return my purchase how do I do that?